There is a way out of this predicament.
Obtain answers from other sources; I call “quasi-SMEs” – other sources of expertise:
What “must learners” learn to perform immediately? What real-life stories and examples can help learners understand and apply the ideas quickly?
Some ideas to try:
- Ask operations people who are experienced with the subject.
- Ask past participants of the course or related course.
- Ask managers and leaders who lead the target participants.
- Check feedback and comments from past related courses.
- Run a contest and ask people to share their best stories and learning.
- Conduct a relevancy survey on what people feel they need the most learning.
- Publish the detailed outline and get sampling of what the topics they find most valuable.
- Check records of safety logs, service calls, customer call recordings, productivity reports, and other indicators of problems.
- Implement “Reverse eLearning Design” – publish micro-lessons, in increments. Ask participants which micro-lesson they want more follow-up. Expand the lessons as you see more popular demand.
- Develop the skill of a business consultant - the ability to discover what truly matters so you can adjust your design.
Ray Jimenez, PhD
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