Home » “I Paid More!” – Dealing with Preferential Treatment
Wednesday, September 21, 2011
“I Paid More!” – Dealing with Preferential Treatment
This weekly goal to create short, captivating and provocative vignettes is our answer to the challenge of providing you with a focused and effective learning approach and experience shared between learning professionals and learners, alike. Better still – it’s free for you to use.
Let’s take a look at this week’s vignette, “I Paid More!”. Sales representative Jane is right smack in the middle of a volatile and fiddly situation with a loyal and valued client of 8 years. The client claims to have met a fairly new customer of Jane's company who was able to avail of the same service at a much lower price. She is now being accused of giving preferential treatment to others.
How do you think Jane should handle this apparent crisis and prevent it from horribly escalating ? What should be done to rectify the probable error or diffuse the tension? Click here to view “I Paid More!”
How to Use the Vignette
While the situation presented is specific, this vignette covers a wide range of topics, including conflict-resolution, work ethics and other management-related issues. The vignette is great to use for eLearning sessions that need to be focused and straight-to-the-point. It can also be utilized as part of your lessons or as a post-training test. Face-to-face, eLearning or webinar, this vignette is intended to push your learners to the EDGE.
Vignettes are captivating and highly effective learning tools that can power up your classroom training, eLearning activities and social learning communities. Click here to preview “I Paid More!”
Join us and let us know what you think about the vignettes. Your valuable feedback pushes us to do better, as you share your experiences with us. We are also open to suggestions, comments, improvements or topics that are of interest to you, so feel free to send it in. Your feedback can help us come up with better vignettes, especially on topics that are of great relevance to you.
Ray Jimenez, PhD
"Helping Learners Learn Their Way"