Showing posts with label Story-design. Show all posts
Showing posts with label Story-design. Show all posts

Tuesday, September 11, 2012

An Exuberant discovery for Lonely and Stressed-out eLearners


Synthesis:
Loneliness is inherent in traditional eLearning. The use of the story-based approach allows learners the opportunity to have a stress-free and comfortable learning environment that promotes independent discovery. __________________________________________________________________________

There is a certain degree of “Learner Loneliness” inherent in eLearning, in spite of our efforts to engage learners with multimedia, games, social learning interactions and mobile learn-as-you-need tools.

Is it possible that we have become overly dependent on technologies and so have deprived our learners and even ourselves of meaningful interaction?

Sherry Turkle reminds us in her book “Alone Together” about this issue.
“We turn to other people in order to feel less anxious or in order to feel alive. If we’re not able to be alone, we’re going to be more lonely. We expect more from technology and less from each other. We’re lonely but we’re afraid of intimacy.”
Sherry Turkle (2012)
Exuberant discovery

I found an interesting research that helped me further connect the very ideas on why Story-Based eLearning Design helps make elearning more meaningful.

Judy Willis writes in Psychology Today and "The Neuroscience of Joyful Education:"
[W]hen we scrub joy and comfort from the classroom, we distance our students from effective information processing and long-term memory storage. Instead of taking pleasure from learning, students become bored, anxious, and anything but engaged...

My own experience as a neurologist and classroom teacher has shown me the benefits of joy in the classroom. Neuroimaging studies and measurement of brain chemical transmitters reveal that students' comfort level can influence information transmission and storage in the brain (Thanos et al., 1999). When students are engaged and motivated and feel minimal stress, information flows freely through the affective filter in the amygdala and they achieve higher levels of cognition, make connections, and experience "aha" moments. Such learning comes not from quiet classrooms and directed lectures, but from classrooms with an atmosphere of exuberant discovery (Kohn, 2004).
The idea of having an “atmosphere of exuberant discovery” reminded me about my blog posts on “instant learning.” Willis suggests, among other ideas, that making educational experience relevant helps create comfortable learning environments which are free of stress and anxiety. Willis provides interesting examples which have very practical values  in eLearning design:
“… when students know the metric to standard measurement conversions, they can “translate” a recipe from a cookbook that uses metric measures into the quantities they need in U.S. standard measurements to prepare cookie dough in class.”
“Similarly, problems about interest rates can relate to purchasing something the students would want to buy, such as an iPod or new sneakers. Students can learn about decimal place values by calculating batting averages to the thousandth place.”
These examples brought me back to the core ideas I proposed in making technical learning more relevant.

Please see Making Technical & Compliance Learning Engaging & Fun.

Instead of just presenting technical facts, we need to design eLearning that creates the context and meaning of the facts with the real-life situation of the learners.

RAD

I suggest you read Judy Willis full article on RAD The acronym RAD should remind educators of three important neuroscience concepts to consider when preparing lessons:
  • Novelty promotes information transmission through the Reticular activating system.
  • Stress-free classrooms propel data through the Amygdala's affective filter.
  • Pleasurable associations linked with learning are more likely to release more Dopamine.
Discovery

Another idea that July Willis suggests is to allow independent discovery:
“Thanks to dopamine release and the consolidation of relational memories, students are more likely to remember and understand what they learn if they find it compelling or have a part in figuring it out for themselves. In addition, when students have some choices in the way they will study or report on something, their motivation will increase and stress will diminish. They will be more accepting of their errors, motivated to try again, and less self-conscious about asking questions.”
My insight

As I continue to clarify in my mind how to create better eLearning with Story-Based Design approaches, the more I  am convinced that the role of context and discovery continue to reinforce the fact that stories  possess the greatest potential in making our elearning programs less cold, distant and lonelier for the learner; providing them with more warm, stress-free, pleasurable and comfortable learning environments that cultivates deeper learning.

Summary:

Learner loneliness comes unbidden in traditional eLearning.  However, the implementation of the unique story-based approach provides a rich backdrop where learners are allowed to roam free, discover answers to their own questions and make choices on how they accept information. The journey keeps them motivated enough to experience authentic learning relevant to their context and situation. Stories almost always guarantee the exuberant discovery of embedded content those results to a most stimulating learning experience.

Wednesday, September 5, 2012

Avoid a Fatal Error: Lack of Specificity in eLearning Interactive Stories

Synthesis:
In eLearning design and development, the lack of specificity is fatal. Know the value of adding details to eLearning stories. Details help learners understand and relate to the content’s meaning and lessons.
___________________________________________________________
Sometimes in classroom training sessions we see participants with wide glazed eyes with a wondering thought, “This is great story, fun, but what is the meaning of this?”

Stories, cases, illustrations and examples without details and lack SPECIFICITY tend to elude the learners mind. In eLearning design and development, the lack of specificity is fatal.

Consider these are two examples.


Example A

John lost a major client because he failed to disclose the risks of the investment.

Example B

John lost Mercy Flanagan, a high asset customer who belongs to the $10 Million Club, because he failed to disclose the fact that the Brazilian company investment is not a Class A stock classification.

Example A is pretty generic. Although it could trigger a response from the learner, the learner needs to exert more effort to “connect the meaning of the story to his/her own context.”

Example B, on the other hand, provides sufficient details to make clear the story’s meaning to the learner.

Strong and effortless stories in eLearning come in three design approaches.

1. Immediate recognition of context. This is done by quickly increasing the speed of connecting the story to the learner’s situation.

In eLearning, the values of stories are acquired through a learner’s immediate recognition of its meaning as well as the story’s accessibility. Fuzzy and aimless, yet warm and enjoyable stories are dismissed by the learners. “It’s fun, but, so what?”

In the above example B, the very details of the story suggest the emotional tone and the impact of the story to the learners’ real-life situation.

John must take care of this client because it can lead him to losing his job or result to company losses. The nature of the details carries with them the risks and consequences.

2. Vividness of stories. This is making the story more vivid so the learners can relate to the content you wish the learner to learn.

The main purpose of using stories in eLearning is to help learners learn by embedding lesson content in the story. The story above shows that it is immediately obvious to the learner that the issues they need to reflect on are the following: the disclosed policies and ethical issues related to investments, and the financial impacts and liabilities which can harm the company as well. The detail of the story embeds the lesson.

3. Increase usefulness. This process aids the learner to find the multiple circumstances in his/her job and, therefore, increases the usefulness of the story.

4. Correlate and analyze stories. They allow learners to correlate or analyze the stories and apply them in several situations. “This is a similar situation in disclosing investments in real-life portfolios from mortgage houses” is an example where the learner is correlating the same story but in another context.

The details make is possible for the learners to bridge the story at hand to another situation due to the abundance of details supplied.

Tips

One of the important steps in “The Story eLearning Design Process” is to flash out details of the story. Do not skip in answering the questions. You run the risk of having weak stories. The more details you provide the easier for the learners to learn.

These are the questions:

• What is an emotional event related to the lesson content?
• Who are the characters?
• What are the conversations?
• What are the emotions?

What are the conflicts that need to be resolved?

• What are the risks and consequences if they are not resolved?
• What are the resolutions? What are the discoveries of the learners as they go through the stories?

Provide sufficient details. These help learners understand your embedded content quickly.

Caveat

The more you add specific details, the likelihood that the story becomes inflexible for other uses. The details can limit the context to a very narrow setting. Find the right balance of details, if you plan to use the lesson and story with multiple types of users with varying backgrounds.

Summary:
Details in eLearning stories help learners understand lessons and relate the content to their own context or situation.

References:
Story Impacts Learning and Performance eBook. Click here to access a free ebook

Related Posts:
Making Technical and Compliance Learning Fun and Engaging
Making Facts Stick With Stories - Jiggling Atoms

Monday, August 27, 2012

Are you guilty of interrupting the learners learning?

Synthesis:
Provide learners the ability to interpret and form their own discoveries from the content via self-reflection. A story-based learning material that is free of a designer’s explanations of the events allows learners to learn faster.
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I just concluded an extensive workshop on Story-Based eLearning design and one highly debated issue was about shorter and faster learning. Many think that learning today needs to be short and concise to facilitate instant learning.

Is there such thing as instant learning? If it exists, how do we apply the ideas so we can help learners benefit from instant learning?

One conclusion from the workshop discussion was that to arrive at shorter and faster learning is not about shorter lessons per se; although it helps. But it is about whether our eLearning design slows down or interrupts the learners’ learning.

We define instant learning as providing learners a miniscule of message to help them reflect on an issue. By helping learners reflect on an issue or content, we trigger the critical process of learning, which is the reflection of an incident and its meaning in the learners’ situation.

Are you guilty of interrupting learners’ learning?


Compare these two illustrations:

Illustration A

“Martin came in late. This was the last straw. Due to his repeated absences, he was terminated immediately.”

Martin approached his boss, Nancy.

“Nancy, this is really unfair! Although I was late and absent a few times, I also did a lot of overtime.”

“Well, that’s not enough to compensate for the absences.”

“Martin was furious. He felt dismissal was unjust. He wants to file a complaint.”

Does Martin have a valid claim?

Illustration B

Martin: “This is unfair. I have clocked-in a lot of overtime.”

Nancy: “It does not matter. Your overtime hours were not sufficient to cover the time lost during absences.”

Martin: “I feel I have been unjustly treated. I will file a complaint.”

What should you do Nancy?

What is the difference between illustration A and B? Which one has the potential to help in instant learning?

In illustration A, there are four characters or voices in the story: Martin, Nancy, the narrator, and you, as the learner.

In illustration B, there are only three characters or voices in the story: Martin, Nancy and you.

Which illustration will help speed up the process of a learner’s reflection?
I would suggest it is illustration B.

In illustration B, we removed the narrator. In illustration A, the narrator tends to slow down the delivery of the message. It often interrupts the learner. The narrator’s interpretation of the events deprives the learner the opportunity to interpret the story on his/her own.

What is one cause of this tendency to interrupt the learners’ reflections?

In the classical definition of story structure, there is emphasis on the “telling” side of a story. This is why we loved so much listening to our parents or grandparents who told us stories when we were children. As we bring story-based learning in corporate learning, we stick to the old behavior and continue to apply the “telling” approach.

There is another side of a story design - that is the learner’s interpretation of the events, issues and characters. Although the narrator helps the learner, it is far more important that the learner reflects on the events and not be influenced by the narrator.

The biggest challenge among designers when developing stories is not to push their opinions on the content they are presenting. Instead, they need to facilitate a learner’s innate ability to self-reflect. Designers find this process difficult because we are so accustomed to the role of content providers. This is like we are slamming the brakes on the learner’s learning.

For instant learning to be effective, learners must be allowed to draw their own conclusions through the process of self-reflection.

Tips for eLearning designers and developers who want to use stories for instant learning.

1. Allow learners to reflect on the content by making them part of the story.

2. Avoid giving your interpretation or descriptions of the story.

3. Always use the character’s own voice. Allow the characters to talk. Avoid interpreting what characters are going to say. Give characters the opportunity to speak.

4. Embed the lesson in the story. Refrain from giving your own opinion of the story simply because you are afraid that the learner might miss the point if you don’t offer an explanation.

Summary:Instant learning requires the ability of the learner to interpret a particular content. For instant learning to be effective, learners must be allowed to draw their own conclusions through the process of self-reflection.

References:Story Impacts Learning and Performance eBook.
Click here to access a free copy

List of Story Impacts:Symptoms of Information Overload
Learners Don’t Know What They Don’t Know
Are Trainers Still Needed?

Related Posts:Instant Learning: How it works and how to make it happen?