Showing posts with label authoring. Show all posts
Showing posts with label authoring. Show all posts

Wednesday, January 16, 2013

Are You Riding the Waves or the Ripples? Tracking Learning Trends


Synthesis:
The Thought/Action Wave and the Brain/Technology Wave are two particular learning principles that enable faster, cheaper and easier learning. The speed at which innovations propel these learning concepts are discussed here. __________________________________________________________________________

I am not a surfer. The closest I can get to do a balancing act is riding a bike.

A surfer possesses the skills to ride the waves and swim through the ripples with right timing - not too soon and not too late.

As an observer and a consistent student of learning trends, I am constantly challenged to surf the waves and ripples of changes. There are instances when I miscalculate, overestimate or misread trends. At certain times, I feel off-balance, fail to ride the waves and end up swimming through the ripples instead. Yet surely, I determine to always stay afloat and survive. At particular opportune times, I find myself on  the crest of the waves, not just drifting with the ripples.



Click here for larger view 

Strong Waves

There are two strong waves that I pay attention to: the Thought/Action Wave and the Brain/Technology Wave.

Thought/Action Wave

In the 18th century, education, learning and training have focused on thought or knowledge
retention. Thinkers of that era believed that when learners retain abundant knowledge, they perform on the job when needed: “Thought First - Action Later” (Johnson, 2002). In decades past, however, evidence showed that “Thought First - Action Later” was inadequate. The alternative approach: “Thought and Action are One” (learn and apply, learning by doing) gained popularity.

Yet, the momentum gained by the “Thought First-Action Later” principles and practices  in large institutions and infrastructures – schools, book publishers, teachers/educators, government, corporate training, business processes, others – still exists. The wave is powerful. It persists. The current is strong.

Understanding and deciphering the Thought/Action Wave is critical to decision making with regard to the focus of our energies and resources. Oftentimes, we find ourselves  solving a problem with palliatives and failing at it rather than directly addressing the

true issues.

As an example, designers and developers are frustrated that subject matter experts throw PowerPoint files and linear and page turning lessons unto their laps (remnant of the “thought first – action later” practice). Without presenting an alternative way of writing content, SMEs will cling to these traditonal methods.


Instead of banging our heads on the wall (swimming through the ripples), we need to ask, “What exactly is the problem (wave) and how do we find a solution (riding the wave)?”.

Brain/Technology Wave

 
Scientists and pioneering entrepreneurs are confident that a "thinking machine" will be perfected in the next few years, comparable to how the human brain works. The Singularity movement spearheads the conversations and forum for exchanges about the Brain/Technology Wave.

Unlike the approaches of earlier decades, where primary focus was on computing power, today’s scientists use the discoveries on how the brain works in their design of the "thinking machines."

There is a convergence of technology and brain sciences brought about by multidisciplinary research. IBM's Watson and robotics will change how we learn and work. The “thinking machines” will perform mundane and heavy data lifting and processing so we can spend more time on higher-thinking tasks or decisions. In profound ways, this will impact learning principles and practices. More and more we will find ourselves subordinating our knowledge to “thinking machines”. Such reality is now evident in ubiquitous tools like smart phones, GPSs, sequencing the human genomes and in many fields.

The Brain/Technology Wave is a dominant driver and accelerates this change in all facets of government and industries. Ray Kurzweil calls this the “Law of Accelerating Returns.”  Apparently, faster–paced changes are poised to happen in the next few years compared to progress in the past.

My Vantage Point and Balancing Acts – Riding or Falling

I don’t have a crystal ball to foretell what solutions will succeed or fail. However, patterns (ripples) emerge from big (trends) waves. They reveal the drivers of the solutions.

My intent is to share with you my interest areas and studies with the hope of providing you with a different vantage point.

See the diagram “Tracking Learning Trends: Are you Riding the Waves or the Ripples?”.

 
 Click to view larger image

Contextual Learning

People learn the natural way - through the interdependencies of things. Thoughts, ideas and knowledge have to be experienced. People need to discover meaning. This is the "Thought and Action as One" philosophy. John Dewey tells us, paraphrasing: “when we see a wagon, we just don’t see the parts, but the way people use the wagon.” Contextual Learning and Teaching are adapted methods in many universities and the adoption is growing.

Leaving ADDIE for SAM

Michael Allen in his book “Learning ADDIE for SAM” confirms what I have suspected all along – we need to develop courses reiteratively - small review cycles - and select what works in our environment (I stressed this in my book “3-Minute eLearning
). Allen boosts our confidence that there are different ways to design and implement eLearning courses. SAM (the successive approximation model) describes what many of us do under the radar.

Microlearning

The Microlearning practitioners espouse the use of micro-content to make knowledge flexible, searchable and contextually relevant in work environments. The goal is to redesign work conditions to permit the instant occurrence of Microlearning. We see the effort in the direction of the 'Thought and Action are one" concept. See Microlearning Conference and Marcia Conner’s article. I made a study in 2007 on the Impacts of Microlearning.

Story and Experience Based Learning Design

I follow and continue to apply key principles and practices that Roger Schank pioneered. “Stories index memories and it is by stories that we recall and learn new things.” Through stories, learners find the meaning and context of the content that help them apply ideas in real-life work situations. See Roger Schank's "Tell Me a Story", “Teaching Minds and my workshop on Story-Based eLearning Design.

Social Media and Learning

In "Informal Learning", Jay Cross relates that 90% of knowledge and skills are acquired by learners informally. Furthermore, Jane Bozarth (Social Media for Trainers) shows us how to use social media to optimize informal learning opportunities.

Social Learning encourages learners to share and contribute their learning and experiences. This aids them to connect ideas with real-life work situations. By now, you recognize how the trend and the above developments support the promotion of the "Thought and Action as One" principle.

Gamification

Mario Herger, at the Caltech Entrepreneurs’ Forum last Jan. 12, 2013, spoke of how they have made training on software at SAP more engaging for workers with the use of gamification. When workers were asked, “How’s your training going?”, the response was, “Don’t you see I am working hard. I need to win this exercise!” Gamification accelerates “Thought and Action is One“ learning.

ZebraZapps

ZebraZapps is an authoring tool created for the next generation of learners and developers. It is a sophisticated and advance technology for developing highly interactive content. It signals the growing maturity of software development for the learning industry. It supports the embedding of interactive design in programs. One would be embarrassed to producing page-turning programs in ZebraZapps.

Storyline

Articulate has succeeded in providing developers and designers a new milestone in authoring tools. Storyline adds the power of Flash in authoring without a single scripting line. It enables many “do-it-yourselfers” in eLearning, to develop
faster, cheaper and smarter interactive programs. See my workshop on Storyline Authoring.

Experience API

Experience API is a new simple learning utility that allows companies to track and encourage informal learning and sharing of experiences. I emphasize “ encourage” because it is my hope that this will turn out to be a recognition of how learners learn from real-life situations which lead to faster and cheaper ways of providing learning opportunities. The risk, to my mind, is that Experience API becomes another “big brother” and SCORM-type of tracking for “cover your __ (CYA) type of learning.”

Whole Brain

I had the distinct privilege of working with Perla Tayko at the Assumption University, Bangkok, to help students use software I developed for “thinking through” learning content. Tayko says, “to take advantage of the explosion in digital technology, we need to employ the whole brain thinking for improved learning and decision making.” 

Recursive Design

I have been following the work of Jürgen Schmidhuber on self-learning machines. His works on neural networks and building robots endowed me with curiosity and creative feed for my study on the learner’s ability to learn from small events, incrementally and rapidly. I am fascinated with his applications of the self-supervised learning in robots.

Mobile

Mlearning is the new eLearning. Mobile tools enable the learners to learn on need, wherever and wherever. Mobile learning is where “Brain/Technology Wave” and “Thought/Action Wave” juxtapose. We are enamored by the freedom and impact on productivity and our quality of life. We often forget that Mlearning is the tip of the wave that liberates and accelerates the learner’s capability  to “Think/Act” at the same time. The ubiquitous Mlearning tools will forever bury the delay and hindrances caused by the “thought, action later” thinking. Now, we think-act-educate-use simultaneously.

Drones

Chris Anderson left Wired Magazine to launch the “do-it-yourself” venture into the mass production of drones. What is fascinating to me is the amazing speed of technology transfer from military use to civilian use. Furthermore, Anderson worked with a young kid to evolve the concept from the inception of the project - an application of crowd sourcing. This suggests that innovation comes from all around us.

Cloud Computing

The “cloud” will enable us to afford cheaper, faster and easier ways to design and deliver learning. Check out Jane Hart’s website for the newest and greatest of learning software. One can see the abundance of tools and enablers to help us implement learning environments.

Robotics and Learning

Steve Wheeler discloses how we will never be able to separate our learning and work away from some form of robotics. Today, this happens in the high-fidelity-simulation type of training.

Watson

We are all familiar with IBM’s Watson. In the healthcare industry, Watson works with mobile devices to help doctors and staff. In Fortune’s January 14, 2013 issue, an article illustrates how our lives are now so intertwined and dependent on drones, medical devices, surgical robots and supercomputers. “Thinking machines” will most likely help us to act faster and better by outsourcing the data mining drudgery, while allowing us to think through and make decisions on more important things. 


Fascinating future, here and now.
 




Ray Jimenez, PhD
Vignettes Learning
"Helping Learners Learn Their Way"

Wednesday, May 2, 2012

Creating Learning Peaks with Scenarios


Synthesis:
Creating thought-provoking scenarios stretch the learner’s imagination and help them journey through varied emotions until they reach their learning peaks.

______________________________________________________________
When and how are learning peaks achieved?

When ideas become actual experiences for learners then it triggers a recall of a previous experience.  This, in turn, creates a connection to a new experience.

Learning also peaks when it spurs the learner to action beyond the process of thinking.  Imagine what usually happens when wood drops to the floor after it has been sawed off.  What happens when trees tumble to the ground after it loses the battle with wild, howling winds?

Learning is also achieved when learners begin to have conversations with themselves.  They ask themselves questions and also answer them along the way.

Likewise,learning peaks occur when one is overwhelmed by positive feelings of joy, ecstasy and exuberance over a new insight.

When one receives a feedback for his or her action, it usually signals the impact of that idea  on others.

All the aforementioned brings forth the essence of how learners climb the learning path of scenarios.

It is the journey of discovery that learners take when brought through well-thought scenarios – the kinds that possess the right characteristics. Learners are allowed to go through a gamut of emotions – the unknown, uncertainty and finally a sigh of relief or joy when they arrive at a discovery.

If a scenario is obvious, it does not allow the learners to imagine, contemplate or reflect. Good scenarios must be able to stretch the learner’s imagination and provoke thinking. It is as Jim Whittaker, the first American to climb Mt. Everest described it – “an ultimate burst of emotion.”

Learning peaks in real-event scenarios then become moments of emotions.

When an individual discovers something – possibly a truth, solution or answer – they spring to action.  The learner has now conquered, achieved or arrived at a learning peak.

Related Posts:


Is it spoon-feeding or discovery scenario learning?
See more eLearning stories: Story Impacts eLearning System

Thursday, March 15, 2012

Model # 7 Interactive Stories for eLearning - Corn Grower

StoryImpacts.com

StoryImpacts.com

Model # 6 Interactive Stories for eLearning - The Secret

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StoryImpacts.com

Model # 5 Interactive Stories for eLearning - Leadership

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StoryImpacts.com


Model # 4 Interactive Stories for eLearning - The Apartment Manager

StoryImpacts.com

StoryImpacts.com

Wednesday, July 27, 2011

What is shared between Compliance eLearning and Captain America and Anime Comics?

Synthesis
Cartoons and caricatures are affordable and easy to use graphical elements to enhance eLearning. However, they are only as good as the story you are trying to tell. Without stories, they are as weak as any other medium.

Comic-Con just ended this week in San Diego with over 120,000 attendees. Stephen Spielberg and Peter Jackson attracted much attention with the release of The Adventures of Tintin. In theaters, Captain America has now surpassed the last Harry Potter franchise in gross revenues.
Comics, cartoons, caricatures and illustrations have always been successful in engaging learners.
Below are examples of how I use simple cartoons, illustrations and animations in eLearning development.

Compliance Course on Bullying Manager
This is an example of a situation showing a bullying manager. (Click here)

This is an example of how to deal with a bullying manager.

"Stand up" (Click here)

"Who made you queen?" (click here)
Bad Hair Day

This is an example of using simple analogies and asking learners to comment and interact.
(Click here)

 Crisis Management

This animated character is used to stress a point that to follow-up clients in crisis incidents is important in crisis management. (Click here)
 
Benefits of using cartoons, caricatures, illustrations and animation
  1. You can control the characters, events and conversations in exactly the right way to meet your needs.
  2. They can be created into almost photo-real appearances.
  3. They are easy to modify and update since you control the source files.
  4. Style can be made consistent.
  5. Compared to taking custom photography, cartoons are cheaper to produce.
Some objections
Objections to cartoons are often due to the culture of the organization and the nature of the message and content. There are content that may not fit well with illustrations, and photos work better - for example, when there is human pain, a human face can show it better than an illustration.

Another objection is the perception that caricatures are too much fun and game-like and that leaders often frown on the suggestion that learners are having too much fun (dah!).

Cartoons and caricatures are only mediums to stories

Cartoons and caricatures, however, are only means to an end. They have no added value if they do not show or illustrate a story.

_________________________________
FREE Cartoon Graphical Resources

Send message and request access to the following:
Over 200 free cartoons for learning

PowerPoint templates using cartoons showing topics on:
leadership and coaching

Complete the form and type in the subject “Cartoon”. Write a note on where you plan to use the caricatures.
http://vignetteslearning.com/vignettes/contactus.php

References and Links

Comic-Con
http://theweek.com/article/index/217596/comic-con-6-things-people-are-talking-about

The Adventures of Tintin
http://www.tintin.com/

 
Ray Jimenez, PhD
Vignettes Learning
"Helping Learners Learn Their Way"

Tuesday, August 25, 2009

The Master SME: How to become one? How to work with it?


If you are in a shipwreck and are stranded in a desolate island with an SME (Subject Matter Expert), what would be your conversation like?

Ask yourselves, “What do we do?”

Both of your concerns become how to get off the island and go back to civilization.

In order of priority you will probably agree to:

• Make a BIG HELP sign on the ground for the search pilots to see
• Prepare a pile of wood and set fire
• Find food and ensure your safety while you wait
• Explore the island

Now you may never find yourself in a shipwreck and in an isolated island (heaven forbids) with the SME, but you are constantly in conversations with an SME, or you might be an SME yourself. If you have this conversation in the office, the dynamics change from having the sense of urgency in an isolated island to the usual behaviors we are all accustomed to, in corporate settings.

“What is important to teach?” You ask.

“Everything,” the SME answers.

“What is important for you to teach?” the SME asks you.

“I need to write the learning objectives first,” you reply.

What is the difference between the office conversation and the conversation in the desolate island?

“What do we do?” versus “What do we need to teach?”



Whatever we do, whether a trainer, instructional designer, eLearning designer or developer, or an SME, we often fail to focus on what truly matters. Instead, we focus on the content, process and the technique of training, design or delivery; we miss the mark in helping learners. Our training and eLearning programs become dull, without focus and fail to impact the learners’ work performance.

What would the Master SME do?

We can learn from the masters in Karate – the ancient martial arts.

Experts say Karate masters focus on the center of balance, speed and power. Whatever their body position is they need to find the balance otherwise they’d fall. Thus, Speed and power are crucial to execute the moves.

In working with the SME or being an SME, we need to organize our content so learners can learn how to find their balance all the time. Balance to me means the key important performance actions the learner must perform at work at all times. Speed and power are the content that helps the learners execute and apply the key important skill and knowledge swiftly and consistently.

In the movie Karate Kid (1984), Miyagi teaches the bullied kid Daniel to defend himself and win the championship by emphasizing the few key moves Daniel can master in a few weeks, against his well trained opponents, the Cobras. Miyagi did not teach Daniel all the techniques. He focused Daniel’s energies and training on the basics that delivered the right blow at the right time.

The Master SME asks these questions:

1. What must the learners learn that are so critical to their success on the job, without which they would fail?

2. What should learners do consistently and swiftly to deliver the critical skills?
In the first questions, ask the SME or yourself using Pareto’s Law - “what is the 20% content that must be learned to deliver 80% of the results?”

In the second question, ask “what are the fatal errors that the learner needs to master and overcome in order to learn and apply the 20%” and “what are the most difficult tasks the learner must learn and execute to master the 20%?”


Where would SMEs find the answers to these questions?

1. SMEs’ personal experience.

2. Customer support logs often show valuable insights. Check chat support logs and audio support recordings.

3. Feedback from operations people who have to deliver and maintain products and services often times see the problems first-hand.

4. Leaders and managers who are watching out on how their products and services impact revenues and costs to the company.

5. Exception reports of accidents.

6. Case files documenting services rendered and provided.

7. Focus groups consisting of customers are good sources.

8. Product or software requirements specifications.

9. Product testing results often show persistent problems.

10. Lost, terminated or cancelled customers are good sources for information.

11. Financial records of returns, damages, and other related costs.

12. Success stories by everyone in your company who touché the products and services.

13. Attendees to past training sessions who have experience with the content.

Today’s business conditions oftentimes make us feel to be in desolate island. There are always urgencies and People need training now and quickly. But we have no total access and could not know all the content so we rely heavily on SMEs. This is also true if we are the SMEs ourselves. To become a Master SME, with excellence in the craft, we need to help them and ourselves by asking the key questions too. `


Ray Jimenez, PhD
http://www.vignettestraining.com/
http://www.simplifyelearning.com/

"Helping Learners Learn Their Way"