Learners tend to pay attention to extremes - the absurd, ridiculous, incredulous - some form of exaggeration. The entertainment certainly helps. However, what works in our brain is something like this.
"The Flirtation" - a very short story suited for Call Center eLearners
"Information Overload" - illustration of the negative impacts of data dump
Click here to view "Information Overload"
Our brain stores experiences
Our brain tends to restore event highlights in our lives. Examples may be family-related like weddings, new births, new jobs, the first kiss, a serious accident, a novel discovery. These could also be work-related like a promotion, the terror boss, a reprimand or a company-paid vacation.
To access these stored episodes and stories, an equally heightened experience or reminder is needed.
We respond to exaggeration. It jolts our brain to relate to past experiences.
Create interactive and discovery learning methods where content is embedded in simulated life scenarios.
Chunk Content, Faster and Cheaper
Focus on critical content. Create meaningful events that help them learn.